Curriculum Vitae

James Deakin

Location: Birmingham

Telephone: 07399811922

Email: [email protected]

Professional profile

Computers are my thing. I enjoy learning and further increasing my knowledge, as computer systems are also a hobby to me, not simply work.

 

I have worked in the IT industry for a year and have consistently been willing to expand my skills and knowledge. I have worked with Active Directory, Office 365, Windows Deployment Services, Printers and Scanners, VOIP phones, 3CX IP PBX and both laptop and desktop hardware within an MSP. I am always punctual and learning outside of work in ways that will allow me to improve my performance within the workplace.

Career summary

 

October 2019  - Present                Supreme Systems, Aston

                                                            1st Line (Band A) Systems Engineer

Outline

The role includes working on an IT helpdesk for multiple clients and working to setup new devices and repair devices for customers.

 

Key responsibilities

       In addition to my responsibilities as an apprentice, I now also have the following responsibilities:

       Working with VoIP phones and 3CX PBX system (both cloud hosted and on premises)

       Assisting with project work, including office moves and Microsoft Exchange Server to Office 365 Migrations

       Working as an escalation point for build room engineers, as well as providing cover in the build room when both build room engineers are away from the office

       Installing Sage and Sage Data Service

       Remote computer setups

       Creating basic Group Policies, testing them and applying them

 

 

 

August 2018 – October 2019                      Supreme Systems, Aston

                                                            Apprentice Systems Engineer

Outline

The role includes working on an IT helpdesk for multiple clients and working to setup new devices and repair devices for customers.

 

Key responsibilities

       Answering customer calls, logging tickets and transferring to other engineers

       Resolving IT issues clients have with their devices

       Working with Active Directory and Office 365 to create and manage user accounts

       Providing onsite support to customers where required

       Working with Windows Deployment Services to create and manage Windows installation images and deploy Windows to desktops and laptops

       Troubleshooting hardware issues

       Liaising with vendors, such as HP and Dell, to resolve in and out of warranty hardware issues

       Providing detailed notes on work completed

       Installing software and drivers, when requested to by a client

       Working with printers and scanners

 

Key achievements/projects

       Training a new apprentice within the build room, showing them the processes that are followed and how to use tools such as Windows Deployment Services.

 

Additional Experience

 

In addition to the below qualifications and my work experience, in my spare time, I have also worked with the following:

·        VMWare ESXi

·        FreePBX VoIP system

·        Spiceworks Desktop (monitoring solution)

 

Education & qualifications

       BCS Level 3 Infrastructure Technician Apprenticeship, Distinction – LMPQ - 2019

       City & Guilds Business Processes, Pass – LMPQ – 2019

       Microsoft MTA 98-366: Networking Fundamentals, Pass – LMPQ – 2019

       Microsoft MTA 98-365: Windows Server Administration Fundamentals, Pass – LMPQ – 2019

       Microsoft MTA 98-361: Software Development Fundamentals, Pass – LMPQ – 2019

       Microsoft MTA 98-368: Mobility and Device Fundamentals, Pass – LMPQ – 2018

       IT A Level, C – Plantsbrook School – 2018

       Media Studies A Level, C – Plantsbrook School – 2018

       Business Studies A Level, B – Plantsbrook School – 2018

       English Language GCSE , C – Plantsbrook School– 2016

       English Literature GCSE , C – Plantsbrook School– 2016

       Maths GCSE , C – Plantsbrook School– 2016

       Computer Science GCSE, B – Plantsbrook School– 2016

       Geography GCSE, B – Plantsbrook School– 2016

       Additional Science GCSE , B – Plantsbrook School– 2016

       French GCSE , C – Plantsbrook School– 2016

       Business Studies GCSE, C – Plantsbrook School– 2016

       History GCSE , C – Plantsbrook School– 2016

       Core Science GCSE , C – Plantsbrook School– 2016

 

References available on request